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WHAT IS torque REFORMER PILATES? Reformer Pilates combines the traditional principals and movements of mat Pilates with a Reformer machine. This machine contains a foot bar, carriage, pulleys, and five springs of varying tension that can be adjusted to suit your fitness level or needs!

HOW DO I MAKE BOOKINGS & WHICH CLASS SHOULD I DO? Please read through the information contained on this page. 1. FIRST TIME - purchase a TRY ME - 2 class pack for $40 (if you need help with the booking site check out the bookings TIPS tab above before clicking to book) 2. Choose: PILATES INDUCTION If you have never been to Reformer Pilates YOU MUST ATTEND ONCE.  If you have done MAT pilates you must still complete an INDUCTION for health & safety. PILATES PRINCIPLES:  New to Reformer Pilates or still honing your skill this is for you as you learn the Principles of Pilates.  Everyone can attend this class.  PILATES REHAB/ MINDFUL MOVEMENT: Pilates was originally created for rehabilitation and this class is suitable for you if you are after a slower pace or are recovering from an injury or keen to improve your technique.  FLOW & FLEXIBILITY: This is a 30 minute class and has it's own book and purchase option but is all about lengthening and moving the body to encourage flexibility. PILATES OPEN:  An advanced class which will give you the tools to challenge yourself as much as you want for the day. 3. Please review the cancellation clauses before booking multiple sessions.

THIS IS MY FIRST TIME EVER CLASS, WHAT DO I NEED TO KNOW? If this is your first time to Reformer Pilates then you MUST COMPLETE AN INDUCTION CLASS or a 1:1 Private session, these are highlighted on the booking link. Buy the TRY ME $40 pack for two classes and book the induction and your next class if you wish. You have two weeks to use this package. During the booking process please complete the health & wellness screening form which helps me understand any reasons why some exercises maybe difficult.

I'VE BEEN TO REFORMER PILATES BEFORE, WHAT DO I DO? If you’ve attended Reformer Pilates classes before you DO NOT need to do an induction class. If you wish to see what my classes are like your welcome to purchase the TRY ME PACK on the website then choose 2 OPEN or PILATES PRINCIPLES classes.   During booking please complete the health & wellness screening form to help me understand your requirements. If your uncertain of the level to start out, please email or message me and we can work out where to start you off. ​

EVERYONE - PLEASE BRING TO YOUR FIRST CLASS AT torque PILATES REFORMER? Enthusiasm, Water, Grip socks if you have them (can be purchased online and collected in the studio) or bare feet is fine too and a towel for any sweat. Please also don't come on an empty stomach, Blood sugars drop too fast and you quickly start to feel faint! We have all the other equipment you might need in studio, plus a bathroom. NOTE WE ALWAYS start on time (the studio opens 5 minutes prior to your start time for you to get your drink, towel etc organised). If you are late you will be expected to join in with the class & will not have any warm up time. The classes also finish as per the timetable to enable cleaning prior to the next class.  I ask politely that you vacate the studio at the end of the session promptly.  If you wish to talk to me please arrange a seperate time, I'm always happy to make time!

WHAT DO I NEED TO WEAR? Come to the studio wearing comfortable clothing that you can freely workout in. Plus Grip socks (which can be purchased online) or clean bare feet.

HOW MANY PEOPLE ARE THERE IN A CLASS? My Reformer classes are small and there are up to 4 people per class. ​

WHAT ARE YOUR OPENING HOURS? We are open Monday – Thursday from 6am - 7pm. Friday 7am - 7pm Saturday and Sunday 8am, 9am, 10am Wednesday I have an extra induction class at 7pm The studio will close on Public Holidays and for a period between Christmas & New Year so we can all recharge.

WHAT DO YOU CHARGE & DO YOU HAVE A TIMETABLE? See the Schedule & Cost tab at the top for the Schedule and prices start at $40 for a two class TRY ME pack then vary depending on the package you buy from $35 for a casual class DOWN to $26 if you have brought a package. The flow & flexibility class costs $19 for 30 minutes and is paid separately to the packages when you book.

WHAT FACILITIES DO YOU HAVE? I have a toilet & shower at the studio for your use. Parking is available outside the studio for 4 vehicles only between 8am - 5pm outside these hours due to council requirements you must park on the roadside.

HOW MANY REFORM CLASSES SHOULD I BE DOING A WEEK? This depends on your fitness goals, what fitness level you are, how fast your body adapts and recovers from a class. I recommend attending no more than 2 classes a week for the first few weeks, and increase it from there. However you may wish to add in a Flow & Flexibility class at any time. 3-4 classes per week will enable you to see the best results.  You may also consider a Personal Training or Bootcamp session to mix it up? ​

WHEN CAN I MOVE UP TO AN OPEN CLASS? This will depend on your level of fitness & ability achieve the exercises safely and with great technique. The OPEN classes have more difficult spring tensions, progresssions of exercises along with changes to routines moving more quickly. If you feel like you need an extra challenge then stepping up to the OPEN class is the next step.  It is best if you can ask me if you’re ready to go up to the next level.

CAN I DO REFORMER PILATES IF I HAVE AN INJURY? This depends on what injury you have and stage of rehabilitation. Generally you want to seek medical advice and clearance before exercising with me. One option is starting with a Private 1:1 session is recommended when recovering from injury. I can then assess if you will be ready for the class environment and provide adaptations to exercises if required.  OR you may feel you could move straight into the REHAB / MINDFUL MOVEMENT CLASS which moves at a slower pace has been specifically written for those with injuries. If you do have an injury, or are recovering from one, it is a priority to speak to me prior to your class so send me an email or text and we can discuss your options further.

HOW MANY TIMES CAN I USE THE INTRO OFFERS? Just once, that’s why its an TRY ME PACK FOR 2 classes for $30 have a 2 week expiry which is activated from the date of your first booking.

WHAT IS THE CANCELLATION POLICY? I have a 12 hour cancellation policy.  If you can’t make a class, it is your responsibility to cancel 12hrs prior to your class & then your class will be automatically credited onto your account.  If you cancel within the 12 hours or no show you will be charged for this class. I will credit classes if you explain you were unwell as you are best to stay home. This is for clients only, it does not include family members. Please take note of the purchase expiry note below. This text must be at least 2 hours prior to a class start to enable the credit. If your attending a 6am class & your unwell, please send me a text anytime during the night using the number at the bottom of the page. If you are feeling unwell please try to give us notice as this middle of the night text means we cannot contact anyone else to fill your place. With all packages there are expiry dates and unused classes will expire, most have an extra week to use up those extra credits or you can use the expired credit option as explained in the FAQ Question below. I apologise but we need to be strict and fair to all clients (and ourselves) to run a viable business.

WHAT IF MY CLASS IS CANCELLED? Classes taught by Tracey will go ahead with 1 client however you could be asked if another class suits to increase the class numbers. If a class is taught by another instructor the class will only go ahead if 2 or more clients are attending. Watch your inbox up to 1 hour prior to a class if numbers are low for cancellation email. Or if the class is at 6am or 7am the decision to cancel will occur at 9pm the night prior. A credit will be issued in this instance. A class may also be cancelled due to Instructor illness or an event beyond my control and you will be credited for this class, this is also a rare occurrence.

DO YOU HAVE WAITLISTS FOR CLASSES? Yes I do. Click on the class you would like to book, then add yourself to the waitlist. You will be notified via email up to 1 hour before if space becomes available in that class. You are not charged whilst sitting on the waitlist list. Please remember to cancel your waitlist if you have a change of plans as you will be charged if you make it into a class. More often than not, you’ll get lucky so use the waitlist.

I'M PREGNANT CAN I STILL ATTEND SESSIONS? You sure can.  I have worked with Midwives in the past during clients pregnancy and postnatal if returning soon after birth.  This is to keep you supported and safe as the body changes.  It is important to remain active during pregnancy. The first trimester is a certainly can attend, however it is an individual discussion with your Instructor to continue further. However If for any reason you cannot continue and have credits still to use the expiry date of your credits is extended out to 1 year from the date your baby is born.  This gives you the freedom to take your time.  Along with I really hope you'll return to Pilates Reformer one day. ​

WHEN CAN I GET BACK INTO CLASSES POST BABY? I ask that you wait until at least 6 weeks after you have given birth.  If you want to come back earlier, I request clearance from your medical practitioner.  If you birthed via C-section a 12 week wait is required.   I am trained to work alongside Physiotherapists and Obstetricians if there are any post-natal issues.

PRE/POST NATAL - CAN I BRING MY BABY?  Please ask? It is dependant on the class.  I've had some clients bring their babies who've grown into teenagers over the years they have been seeing me.

Fancy a team bonding experience that covers exercise too?    I can cater to all corporate groups and levels of fitness.  Email us to discuss my corporate rates.

By participating in ANY TORQUE FITNESS REFORMER CLASS OR PERSONAL TRAINING OR BOOTCAMP OR ONLINE SESSSION or in discussions between us and you, or generally among TORQUE FITNESS PARTICIPANTS, you expressly acknowledge and accept thatI declare that you are over 18 years of age (or have otherwise provided parental consent) and acknowledge and understand that I have voluntarily chosen to participate in the classes and activities offered by: a. Tracey Tordoff, principal of TORQUE FITNESS NZ is a qualified personal trainer, reformer instructor however she is not a registered nutritionist or neither a medical practitioner, and does not hold out herself or any other person participating in TORQUE FITNESS NZ to have qualifications in any of these areas.  While some general guidance or discussion may from time to time be provided within TORQUE FITNESS NZ forums on topics touching on these areas, you accept that Tracey Tordoff, TORQUE FITNESS NZ employees, contractors and other members are not purporting to provide professional services or advice in any of these areas. TORQUE FITNESS NZ does not purport to endorse the comments or advice of other members or its accuracy or completeness. Professional advice should be sought where necessary, in particular if you have special dietary needs, physical disabilities or health conditions. b. The fitness workouts/classes provided by TORQUE FITNESS NZ follow a variety of formats. You are solely responsible for ensuring you have a sufficient degree of fitness and physical capability to participate in this exercise format, and/or to seek professional advice from a medical professional if you are unsure. c. If you are pregnant or at postpartum stage you are participating in TORQUE FITNESS NZ fitness workouts/classes at your own risk. It is recommended that such attendee’s should seek professional medical advice and exercise clearance before participating in TORQUE FITNESS NZ workouts / classes, including pregnancy specific fitness workouts / classes. While some general guidance or discussion may be provided in pregnancy workouts/classes, you accept that Tracey Tordoff, TORQUE FITNESS NZ employees or contractors, and other members are not purporting to provide professional services or advice in any of these areas. TORQUE FITNESS NZ does not purport to endorse the comments or advice of other members or its accuracy or completeness. Professional advice should be sought where necessary, particularly if you are pregnant or postpartum. d. TORQUE FITNESS NZ does not provide any warranties or guarantees as to any specific result from participation in the workout/class sessions. e. I acknowledge and agree that Torque Fitness NZ classes are physical activity - they are strenuous and there is a risk of injury including, but not limited to stretches, lifts, use of props, use of reformer machines, gymnastic movements, strenuous bodyweight exercises and other strenuous activities that I am not obliged to perform, nor am I obliged to participate in any activity that I do not wish to do, and that it is my right to refuse such participation at any time during classes. I understand that there are inherent risks in all aspects of physical exercise and I acknowledge that I have been informed of the possible strenuous nature of training. I agree that prior to my participation I will inform Torque Fitness NZ of any known medical conditions or factors that may place me at risk. Torque Fitness NZ may request a medical release from my medical practitioner prior to participation. I will inform Torque Fitness NZ of any symptoms before, during and after participation in a class/session. I have been made aware of Torque Fitness NZ Health & Safety policy and will follow all instruction to ensure my safety & the safety of others in the Studio. f. TORQUE FITNESS NZ shall not be legally responsible for or bear any legal liability for any harm or injury suffered by any participant as a result of their participation in TORQUE FITNESS NZ fitness workouts/classes, and shall not accept any claim for compensation or reimbursement of medical costs associated with this. g. To the extent any other legal claim is otherwise permitted by law and is established against us, our total liability in respect of all claims in connection with any services provided by TORQUE FITNESS NZ shall be limited to the total sum of any membership/casual fees paid by you that relate to the cause of action established. h. I understand that from time to time, Torque Fitness NZ and/or its employees or contractors may film or photograph the classes, activities or services provided by Torque Fitness NZ. By signing the waiver, I permit Torque Fitness NZ to use, publish, reproduce, distribute, create derivative works of, perform, display and/or otherwise use my name, image, voice and likeness, either complete or in part, alone or in conjunction with any wording, for uses including publicity and/or merchandising and/or editorial purposes in any country in connection with any part of the business of Torque Fitness NZ in any manner and in all forms of media whether now existing or developed in the future. I hereby waive any right to inspect and approve the photographs or videos or the printed/digital/electronic matter that may be used in conjunction with them now or in the future, regardless of whether that use is known or unknown. I waive any right to copyright or royalties or other compensation from or related to use of the photography or videos or adaptations thereof. Please note: terms and conditions of this Conditions of Participation and waiver of liability are subject to change without notice.

REFORMER CLASSES

BOOKINGS /WAITLISTS /CANCELLATIONS

CONDITIONS OF PARTICIPATION

PRE/POST NATAL CLIENTS

CORPORATE CLASSES 

HOW DO I USE CREDITS THAT HAVE EXPIRED? If you have a plan that expired before you could use all the credits then all you need to do is purchase a new plan, then send me a text or email and I will re-issue the unused credits with the same expiry of the new plan you have just brought. T&C's Applicable only for credits less than 1 month old past expiry. The TRY ME pack is not included in this offer.

WHAT ARE THE REWARD POINTS? Reward points = FREE CLASSES  First client to 50, 100, 150 = Week of FREE classes Everyone who reaches 50, 100, 150 = 1 FREE class Inspire others by making fitness a habit - be someone’s inspiration, be someone’s reason to never give up! Reward points given for registering, attending classes, events or appointments, referring, reviews and birthdays. Points are viewable on your profile page. ​

CAN I BOOK MORE CLASSES A WEEK IF I HAVE A 1 OR 2 CLASS MEMBERSHIP? Yes you can! Book as many classes as you want in one week. You will still be charged one or two classes per week as per your membership for the term of your membership even if you have used all your classes early.

HOW DO I CANCEL IF I'VE PURCHASED A WEEKLY PACKAGE? If you have purchased a package there is no refund if only part of the package used. I hope the incentive of payment is not the only reason you keep coming. If you have unused credits and the pack expires, see below on how to use these. There is a casual class option or a 3 pass pack with a 5 week expiry if you cannot commit to a longer term. None of my packages have an auto-renew except the Nutrition + Online. So you will be asked to re-new your package.

HELP!

If you need HELP, maybe want to book or have questions but don't know what to do. Please - ring me (Tracey) or email me, details at bottom of the page (click on symbol or key it in!) I AM ALWAYS AVAILABLE TO TALK, TEXT OR EMAIL.

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